INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Wooden products are durable but require a little care to maintain their beauty. We recommend:
- Wiping surfaces with a soft, damp cloth.
- Avoiding prolonged exposure to water or direct sunlight.
- Using natural wood polish occasionally to keep the finish vibrant.
If your product includes screws, we recommend checking and tightening them upon arrival. During shipping, screws can sometimes loosen due to movement, so giving them a quick tighten will ensure your product stays secure and stable.
If you have any questions, feel free to reach out to us!
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. You can find more details about shipping options and estimated delivery times at checkout.
We take great care in packaging your items to ensure they arrive safely. However, if your product is damaged during transit, please contact us within 7 days of delivery with photos of the damage. We’ll gladly replace the item or offer a refund.
Yes, we often restock popular items! If something you love is currently out of stock, please send us an email at hello@woodenden.com, and we’ll notify you as soon as it’s back in stock. We can also provide an estimated restock date or recommend similar products you might love. Your satisfaction is our priority, and we’re here to help.
Absolutely! We want you to love your Wooden Den purchase. If you’re not completely satisfied, you can return or exchange your item within 30 days of delivery, provided it’s in its original condition. Please check our Returns & Exchanges Policy for more details.
WE ARE HERE TO HELP!
